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Opinion:  Local Columns

Wadjasay?
Thursday, July 31, 2008 11:15 AM EDT Print this story | Email this story
I am all for educational and economic growth in foreign nations, but not at the expense of U.S. jobs … or sanity.

I just read where some states are targeting and ticketing CDL license holders for not speaking English to suit police there.

Good grief, have these beaurocrats nothing better to do than find another way to target minorities?

I know Hispanics who speak better English than some pro sports figures, yet they still get profiled and stopped for no reason. Target that.

The real criminals are outsourced customer service workers; they take U.S. and local jobs and give usually insufficient service.

Have the language requirement lawmakers tried to get customer service lately?


The true risk to national security is not a Hispanic guy who is hauling onions to California., it is this type of outsourcing.

I just wanted to replace my older cell phone with a newer model. Not rocket science, but a feat requiring three phones, yes three. I had to leave one on, one off and call back to customer service on the other, the lady said the night I called.

I had been lucky and had gotten someone who had a slight but functional accent.

Then I called back as instructed.

Hello New Delhi, that was a nightmare.

For 20 minutes of Rooster’s air time the call went like this….


Oo ot  oo …something, something, prepaid … something, something, code, ... something, something, input noomars 2345, What? Where?

Frustrating language interpretation wasn’t even part of the problem. I am accustomed to listening carefully to people with accents. The lady was probably speaking what may have been perfect English, but her accent was impossible to muddle through.

She began to sound frustrated I was asking her to repeat herself over and over, but I was frustrated wasting 20 minutes on a 2-minute procedure.

Communication is the first line in establishing order in an emergency and having customer service in another nation, or even out of a home state can be a major problem waiting to happen.

Somebody in Istanbul or Georgia doesn’t give a rats butt about your electricity being off or your phone service improved.

They don’t know where you live or how to get there. You are a number on a screen to them.

Maybe the police in Alabama could take a trip to wherever the phone lady was and give her a ticket for $500 for “failure to communicate.”

Ood ey for ou.

Reader Comments

Comments are limited to 200 words or less.

agreement wrote on Oct 5, 2008 9:11 PM:

" very well said. it's getting ridiculous! "


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